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PharmaVOICE Social Media Showcase

Search and Social Media for the Pharmaceutical Industry in PharmaVOICEIndustry publication PharmaVOICE has released a special Social Media Showcase in their January 2012 edition. Marketing leaders look at how healthcare brands can participate in social networks smartly, safely, and with the greatest impact for patients and professionals. Look for my contribution, Search and Social Media for the Pharmaceutical Industry that outlines how social networks impact search results for all audiences.

Phonetic Marketing

Phonetic marketingWith Apple’s release of beta program Siri to the public, there is a new opportunity (and challenge) for facing marketers: Phonetic marketing. Although voice search has been available for Android for more than a year, and new browser releases allow for voice search using your computer’s microphone, Apple is the company that usually forces traction for the everyday man’s adoption of new technologies. Siri is software that interprets your plain-language requests from the iPhone’s microphone and responds with an appropriate action. If this sounds intriguing and you haven’t see a demonstration, take a look at ThisIsMyNext’s Siri compilation.

What does this mean to advertisers? If a user makes a request of Siri that is outside of it’s knowledge base, Siri will use a search engine for results based on how it has interpreted the request. This is where the shift is: Apple (and this category of voice-search) is conditioning users to make requests in plain language-a shift from how many people search AND an even larger shift from how many marketers are building their SEO/SEM campaigns. What would a newly launched XEROX be if it isn’t findable in 2012?

Snappy

Google Snappy Compression Tool | Speedier SolutionsWhat do compression libraries have to do with web development? If you’re Google and pushing massive amounts of data for websites over your networks, shaving a few kilobytes from every query will add up very quickly. snappy is a project aimed at making those compressed libraries and data sets more efficient.

Taking a new look at file compression for improvement, Google is hosting a project that provides a faster compression solution. The resulting files are no smaller than previous generations of compression libraries, but much more efficient to unpack.

If you run a server or host a project that makes use of shared libraries for web applications, take a look at snappy on the Google Code Server.

Speak and Search

Voice Search with the impact it will have on the search market2 new browsers have entered the market this week with Microsoft’s launch of Internet Explorer 9 and Firefox 4 from Mozilla. Both of these browsers offer wider support for web standards and are the first for each software company to support HTML5. Among the many features that HTML5 offers adopters is a new set of browser parameters to allow for <speech> properties supporting text input.

The future is here: It used to be that issuing commands to computers verbally was science fiction. Now, today, it’s a reality. If you are a Google Chrome user, there are several extensions available that will allow you to speak visit Bing or Google and simply “click and speak” your search commands. It’s real, it works and there is support for it in the new HTML5 specification.

What impact does this have on search? For the future, quite a bit. When I first used this new feature, it seemed quite brilliant. Click, speak and my results where loaded. very cool, very easy. I think the novelty will wear off after this begins to see widespread adoption, but it will likely stick around. This isn’t a new technology. There have been several applications at an operating system level to accommodate disabled persons and earlier last year, both Google’s Android and Apple’s iOS platforms supported voice search for their respective mobile browsers. What makes this new (and exciting), is that this is implemented via HTML5 for websites. Unlike previous iterations, all that will be required is a microphone (a safe assumption given that laptops have dominated PC sales in the last few years) and a browser supporting this new solution. Voice search usage will rise with the adoption of new browsers for most users.

Let the SEO reboot begin. The introduction of phonetic search to the already frenzied waters of search will have marketers spinning. In my limited experiment with voice search, I was not able to see any change in results between search engine results (SERP). I did notice that annunciation had a tremendous impact on the software’s ability to parse my speaking patterns. The trend of dropping vowels, using numbers and foreign top-level domains (IE: bit.ly) creates a number of top result issues. Will voice-over or phonetic [fi-net-ik] call-to-actions be the new web-design trend?

For a more academic look at how speech-to-search technology this will affect search Standford University Natural Language Processing Group has created a massive collection of data focused on natural language parsing that is spoken or typed. Their library includes information on word, phrase and word-tone as well as research in to trans-language patterns. Resources like this are likely to fuel the needs a speech-to-search system will need to be widely adopted.

To learn how you can try this out for yourself, visit the Google Chrome Blog or take a look at the demonstration.

Google Chrome with Speech Extension

 

Why Twitter?

A Beginners Guide to Twitter and TweetingRecently, I’ve had a few friends ask about Twitter and how to make sense of it. There are those that only see Twitter as a novella of recent meals and Glee highlights. The fact is that Twitter, with a little bit of management, can help you cull down the noise of the Internet and create a best-of list for the web.

So how does someone new to Twitter make sense of this massive onslaught of Tweets? It’s pretty easy to start. Go to Twitter.com and click create an account. Once you’re account is set-up, search for your friends and the names of sites and blogs that you go to regularly. You can also let Twitter help you with a list of people they think you should follow by using the link in the menu bar “Who To Follow”.

It’s likely that you are already regularly visiting websites and news source on the web. Equally likely is that those same sites have some presence on Twitter. So look for an icon or “follow me on Twitter” button and give follow-them (don’t be surprised if they follow you too). So these are the basics.

Live with Twitter for a few days and get a feel for the cadence of those you’re following and if they’re Tweets are of any interest. Don’t be afraid to “unfollow” those people who just aren’t producing anything of interest for you. What will make Twitter useful to you is parring down the incoming “stream” of tweets to the content that is interesting or beneficial to you.

After several days of reading people’s Tweets, you’re going to start seeing how the people you’ve followed are using Twitter. Some people use it as a life-journals, others as a way to promote their content or products, others to aggregate links and videos on the web they find beneficial. You’re also going to begin to see how people are “Re-Tweeting” (re-sending a high-quality Twitter post) and mentioning people with strong links. Start to follow those people too. You’re going to start to see that as you expand the list of people you’re following, you’re going to start seeing more and more links that are of interest and you may have not been seeing previously.

As your Twitter follow lists grows, you’re going to start seeing the “stream” or incoming links move fast and faster through the interface. This is where Twitter Lists come in. Twitter provides an explanation and tutorial on how to make a list, but essentially, it’s a subset of your Twitter group. You can put as many as 500 users in a list and catagorise it in anyway that you like. To make it useful, I have arranged my lists so I can focus on content at any given time. For example, I have a list for design, a list of people I work with, a list for of pharmaceutical industry observers and so on. The list feature can give you the ability to organize and quickly focus on a particular interest when you review your Twitter feed.

In addition to lists, you can also search twitter using keywords or phrases. Like a search engine, Twitter will return posts from the entire Twitter community that contain your particular search string. If you are searching from Twitter’s website, you can then search through the results by last date posted, geographically (tweets near you) and person who is tweeting. All very powerful tools. Google and Bing both provide search features that can focus searches on Twitter and show results in real-time.

You can also search Twitter using hashtags. These tags are a created by putting a “#” sign infront of any word or phrase. Doing so allows that phrase to be easily searched and parsed. Users can then follow a particular hash-tag in a fashion similar to the way that you might follow a user. Some examples are #mobile, #design, or #fdasm. Hashtags are an organic product of the Twitter community and not part of Twitter’s supported API. To use hashtags properly, apply the “#” symbol infront of any word or term without any spaces. Upper and lowercase characters can be used to discern words in a phrase. Managing these hashtags becomes easier if you use Twitter in a desktop or mobile client.

Once you’ve conquered some of the ins-and-outs of Twitter, you may want to start mastering Twitter. Although Twitter’s web interface has come a long way, many power-users make use of desktop clients like TweetDeck (Mac and PC), Tweetie (Mac) or Twirl (PC). Twitter, having recently purchased several third-party companies creating Twitter clients has released their own platform clients. Twitter for the iPhone and Twitter for Mac are two examples. Personally, TweetDeck is a fantastic client developed using Adobe AIR. It works on all major platforms and is very powerful supporting multiple accounts and several other services.

Twitter is as powerful a tool as you make of it. With a little management, careful curating and a little bit of use, you can turn Twitter into a powerful way to pull in information from all over the Internet ranging from topics you are familiar to information that you may never have known existed. It’s important that you spend a few minutes to review some of the etiquette of Twitter as well. It’s a very fickle community and being aware of when to cite a source, what a retweet does and how to direct-message are all important to being a good citizen in the Twitterverse. Chris Brogan has a wonderful Twitter Etiquette post that summarizes everything for the nube and veteran Twitter user. Mashable has created an equally useful Twitter Guide as well.

Follow me on Twitter and happy Tweeting.

About Cullmann

Chris Cullmann is a Creative Director and Online Strategist. He works for Ogilvy CommonHealth Interactive Marketing, a digital agency dedicated to healthcare marketing. His professional and personal portfolio includes interactive websites, viral and social media, and online education applications. His portfolio and observations about the design and marketing industry can be found at www.cullmanndesign.com

The opinions expressed on this site are my own and do not reflect those of my employer or those who I am professionally connected.

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